Refund policy

ONLINE RETURN POLICY

We hope you love your online purchases! If, however, you would like to return an item purchased online, please review our return policy.

Items purchased at a discount (sale page items) are FINAL SALE. No returns, refunds, or online credits will be given for FINAL SALE items purchased online.

For online promotions, store credit will be given for the promotion price of the item(s) when they are returned to us within 15 days of the date your order was placed.

All returns must be preauthorized by email to info@gondwanaclothing.com prior to sending the item(s) back. Unauthorized returns will not be accepted. In this email, please include your order number, the date the order was postmarked, and the reason for your return.

FOR EXCHANGES: Please call the store at (603)228-1101, or please email gondwana@comcast.net. Please provide us with your order number, and what you would like to exchange. This process is meant to ensure item availability. Along with contacting us about an exchange, please fill out the Return Form and ship the item with this form back to our Returns Department and postmarked within 15 days from the date your order was processed. The processed date will be clearly written on your Return Form, which will be included with your order. Please send items back in their original packaging if possible. To ensure arrival, we recommend using a shipping provider that is insured and offers tracking of packages. We cannot be held responsible for packages that are lost or damaged during transit from the customer to the Returns Department.

Return forms must be filled out fully and included with any returned items. Once we receive your returned item(s), you will be refunded for your purchase in the original form of payment within 5 business days. Or, if you choose, we are happy to issue you a Gift code to use online or a Gift Card for use in our store (no expiration) for the value of your return. Shipping charges are non-refundable. You will be notified via email once your refund has been successfully processed.

All items must be returned in salable condition; unworn, unwashed, unaltered, with original tags ATTACHED, and proof of purchase included. We reserve the right to refuse or deny any returns which do not meet these requirements. Any  unacceptable returns will be shipped back to the customer at the customer’s expense.

Please send returns and exchanges to us at:
Gondwana & Divine Clothing Co.
ATTN: Returns
13 N. Main St
Concord, NH 03301

Please note items purchased online may also be returned in-store. 

For items purchased during a promotional or storewide sale, please refer to the individual policy listed at the bottom of your receipt.